Customer Care Officer

TP Global Marketing Services
https://dreamjobs.lk/jobs/customer-care-officer-16
<p><b>The main responsibilities of the position include:</b></p><p><br/></p><p>Dealing with clients’ via email and telephone</p><p><br/></p><p>Performing personal clientele analysis and taking actions as required</p><p><br/></p><p>Handling client inquiries appropriately and ensuring that high level service is provided</p><p><br/></p><p>Promoting available products and services to clients</p><p><br/></p><p>Developing and maintaining excellent relationships with prospective and existing clients</p><p><br/></p><p>Cooperating effectively with other departments as required</p><p><br/></p><p>Contributing to team effort by achieving targeted results</p><p><br/></p><p><br/></p><p><b><br/>Main Requirements:</b></p><p><br/></p><p>Bachelor Degree (any field) - Mandatory</p><p><br/></p><p>Client handling experience in the financial services sector is a definite plus</p><p><br/></p><p>Native Sinhalese speaker (verbal and written)</p><p><br/></p><p>Excellent oral and written skills in English</p><p><br/></p><p>Ability to multitask and maintain a high-level of organization</p><p><br/></p><p>Outstanding communication and interpersonal skills</p><p><br/></p><p>Excellent computer literacy</p><p><br/></p><p>Able to start immediately</p><p><br/></p><p>Age : 20 - 29</p><p><br/></p><p><br/></p><p><br/></p><p><b>Details:</b></p><p><br/></p><p>Monday – Friday (09:00am – 6:00pm / 1 hour break)</p><p><br/></p><p>Currently working from home</p><p><br/></p><p>Equipment to be provided</p><p><br/></p><p><br/></p><p><b>Benefit from:</b></p><p><br/></p><p>International and intellectually stimulating work environment</p><p><br/></p><p>Continuous personal and professional growth in an exciting industry</p><p><br/></p><p>Professional daily workflow management</p><p><br/></p><p>Regular learning materials and support to develop your professional horizon</p><p><br/></p>