<p><b><u><span style="font-size: 12.0pt;">CUSTOMER CARE SPECIALIST</span></u></b></p><p style="text-align: justify;"><span style="font-size: 12.0pt;color: black;">Cashx Sri Lanka is a product of AV Business Solutions (Pvt) Ltd is a multinational company located in Colombo 04 engaging in financial services. We provide financial solutions predominantly in terms of Pay Day Loans.''</span></p><p style="text-align: justify;"><span style="font-size: 12.0pt;color: black;"></span></p><p style="text-align: justify;"><span style="font-size: 12.0pt;color: black;">Join us for a rewarding career with endless opportunities for career development and personal growth.</span></p><p style="text-align: justify;"><span style="font-size: 12.0pt;color: black;"></span></p><p style="text-align: justify;"><span style="font-size: 12.0pt;color: black;">We are looking for an energetic and result oriented professional to join our team as “Customer Care Specialist”</span></p><p style="text-align: justify;"><b><span style="font-size: 12.0pt;color: black;"></span></b></p><p><b><span style="font-size: 12.0pt;">CORE COMPETENCIES</span></b></p><ul><li><span style="font-size: 12.0pt;">Customer focused mindset with proven ability to respond quickly to internal and external needs</span></li><li><span style="font-size: 12.0pt;">Good understanding of relevant policies, processes and practices</span></li><li><span style="font-size: 12.0pt;">Effective decision making with strong problem-solving skills, and situational judgements</span></li><li><span style="font-size: 12.0pt;">Ability to adapt and support organizational changes</span></li><li><span style="font-size: 12.0pt;">Confident in the use of technology with strong ITC skills (Facebook)</span></li><li><span style="font-size: 12.0pt;">Ensure a high level of customer satisfaction at all times.</span></li><li><span style="font-size: 12.0pt;">Ability to achieve targets.</span></li></ul><p><b><span style="font-size: 12.0pt;">REQUIRED QUALIFICATIONS AND EXPERIENCE</span></b></p><ul><li><span style="font-size: 12.0pt;">School Leavers/ experience in call center would be an added advantage</span></li><li><span style="font-size: 12.0pt;">Excellent communication skills </span></li><li><span style="font-size: 12.0pt;">Fluent in speaking Sinhala. Ability to type in Sinhala/English would be an added advantage.</span></li><li><span style="font-size: 12.0pt;">Proven ability to manage both inbound and outbound sales and marketing initiatives</span></li><li><span style="font-size: 12.0pt;">Positive attitude and mindset</span></li><li><span style="font-size: 12.0pt;">Effective decision-making skills</span></li><li><span style="font-size: 12.0pt;">Handling customer rejections and objections</span></li><li><span style="font-size: 12.0pt;">Average Knowledge in MS Excel is a must</span></li></ul><p><span style="color: black;">**Pay and benefits of the above position will be competitive, and the rewards will be offered based on the performance. If you think you have what it takes to be successful in this challenging role apply now. </span></p>