<p></p><h3><strong>Job Title:</strong> Customer Service Representative</h3><p><strong>Experience Level:</strong> 1+ years</p><p><strong>Job Summary:</strong><br/>We are seeking a dedicated Customer Service Representative with experience in customer service and a strong typing speed of at least 30 WPM. The ideal candidate will handle customer inquiries and complaints through text communication, ensuring a high level of customer satisfaction and support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries and provide timely and accurate information.</li><li>Handle customer complaints with empathy and provide effective resolutions.</li><li>Maintain a high typing speed (minimum 30 WPM) to manage multiple customer interactions efficiently.</li><li>Document customer interactions and update the CRM system regularly.</li><li>Collaborate with the customer service team to improve processes and service quality.</li><li>Stay informed about company products and services to assist customers effectively.</li><li>Monitor customer feedback and suggest improvements to enhance customer satisfaction.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 1 year of experience in customer service, preferably through text communication.</li><li>Strong written communication skills with attention to detail.</li><li>Ability to type at least 30 words per minute.</li><li>Proficiency in English and at least one additional language.</li><li>Excellent problem-solving skills and the ability to handle difficult situations with patience.</li><li>Familiarity with CRM software and customer service tools.</li></ul><div style="font-size: 13px;"><ul><li><font size="3"></font></li></ul></div><div style="font-size: 13px;"><font size="3"><br/></font></div><div style="font-size: 13px;"><font size="3"><b><b>Benefits</b></b></font></div><div style="font-size: 13px;"><ul><li><font size="3" face="Arial" color="#f83a22"><b><b>Salary: LKR 80,000 (Probation), LKR 100,000 (Permanent).</b></b></font></li><li><font size="3" face="Arial" color="#f83a22"><b><b>Meal allowance. </b></b></font></li><li><font size="3" face="Arial" color="#f83a22"><b><b>KPI incentive bonuses upon regularization.</b></b></font></li></ul></div><!--EndFragment--><p><br/></p><p><br/></p>