<h3><strong>Key Responsibilities:</strong></h3><ul><li>Respond to customer inquiries via phone, email, live chat, and social media.</li><li>Provide accurate information about products and services.</li><li>Troubleshoot customer issues and escalate complex problems when necessary.</li><li>Maintain customer records and update databases.</li><li>Process orders, refunds, and exchanges as required.</li><li>Follow up with customers to ensure their concerns are resolved.</li><li>Collaborate with internal teams to improve customer experience.</li><li>Meet customer satisfaction and response time targets.</li></ul><!--EndFragment--><p><br/></p><p><br/></p>