<p><br/></p><div style="font-size: 16px;text-align: justify;"><font size="3"><br/></font></div><div style="font-size: 16px;text-align: justify;"><font size="3"><b>Responsibilities</b></font></div><div style="font-size: 16px;text-align: justify;"><ul><li><font size="3">Monitor accounts to identify outstanding debts</font></li><li><font size="3">Investigate historical data for each debt or bill</font></li><li><font size="3">Find and contact clients to inquire about their overdue payments</font></li><li><font size="3">Take actions to encourage timely debt payments</font></li><li><font size="3">Process payments and refunds</font></li><li><font size="3">Resolve billing and customer credit issues</font></li><li><font size="3">Update account status records and collection efforts</font></li><li><font size="3">Report on collection activity and accounts receivable status</font></li></ul></div><div style="font-size: 16px;text-align: justify;"><font size="3"><br/></font></div><div style="font-size: 16px;text-align: justify;"><font size="3"><b>REQUIRED QUALIFICATIONS AND EXPERIENCE</b></font></div><div style="font-size: 16px;text-align: justify;"><ul><li><font size="3">Proven experience as a Recovery Specialist or similar role. Minimum 06 months of Experience is required</font></li><li><font size="3">Knowledge of billing procedures and collection techniques</font></li><li><font size="3">Familiarity with laws related to debt collection</font></li><li><font size="3">Working knowledge of MS Office and databases</font></li><li><font size="3">Fluent in English and Sinhala. The ability to speak in Tamil will also be desirable</font></li><li><font size="3">Comfortable working with targets</font></li><li><font size="3">Patience and ability to manage stress</font></li><li><font size="3">Excellent communication skills (written and oral), skilled in negotiation</font></li><li><font size="3">Problem-solving skills</font></li><li><font size="3">Pay and benefits of the above position will be competitive, and the rewards are performance driven. If you think you have what it takes to be successful in this challenging role apply now. </font></li></ul></div><!--EndFragment--><p><br/></p><p><br/></p>