Customer Care Officer

The main responsibilities of the position include:

Dealing with clients’ via email, live chat and telephone
Performing personal clientele analysis and taking actions as required
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results


Main Requirements:

Bachelor Degree (any field) - Mandatory
Client handling experience in the financial services sector is a definite plus
Native Sinhalese speaker (verbal and written)
Excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Able to start immediately
Age : 20 - 29