Customer Care Officer
We are a multinational Company, currently looking to expand our Sinhala speaking Support desk.
The main responsibilities of the position include:
- Dealing with clients’ via email and telephone
- Performing personal clientele analysis and taking actions as required
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Cooperating effectively with other departments as required
- Contributing to team effort by achieving targeted results
- Bachelor Degree (any field) - Mandatory
- Client handling experience in the financial services sector is a definite plus
- Native Sinhalese speaker (verbal and written)
- Excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Able to start immediately
- Age : 20 - 30
- Monday – Friday (09:00am – 6:00pm / 1 hour break)
- Currently working from home
- Equipment to be provided
- International and intellectually stimulating work environment
- Continuous personal and professional growth in an exciting industry
- Professional daily workflow management
- Regular learning materials and support to develop your professional horizon