Customer Care Specialist
About Us
CashX
Sri Lanka is a product of A V Business Solutions (Pvt.) Ltd. is a
multinational company located in Colombo 04 engaging in financial
services. We provide financial solutions predominantly in terms of Pay
Day Loans.''
Sri Lanka is a product of A V Business Solutions (Pvt.) Ltd. is a
multinational company located in Colombo 04 engaging in financial
services. We provide financial solutions predominantly in terms of Pay
Day Loans.''
Join us for a rewarding career with endless opportunities for career development and personal growth.
We are looking for an energetic and result oriented professional to join our team as
CORE COMPETENCIES
- Customer- Focused mindset with proven ability to respond quickly to internal and external needs
- Good understanding of relevant policies processes and practices
- Effective decision making with strong problem solving skills and situational judgments
- Ability to adapt and support organizational change
- Confident in the use of technology with strong ITC skills
- Ensure a high level of customer satisfaction at all times
- Ability to achieve Targets
REQUIRED QUALIFICATIONS AND EXPERIENCE
- Relevant Industry qualifications, Minimum 1 year experience in a call center is a must
- Excellent Communication skills
- Fluent in Sinhala and English the ability to type in Sinhala would be an added advantage
- Proven Ability to manage both inbound and outbound sales and marketing initiatives
- Positive Attitude and mindset
- Effective decision making skills
- Handling customer rejections and objections
- Average Knowledge in MS is a must
Please note the chosen candidate would be expected to commence employment with us as soon as possible