Operations Engineer
About PEARSON
Pearson is the world’s leading learning company, with 40,000 employees in more than 80 countries working to help people of all ages to make measurable progress in their lives through learning. With revenues over €5.2 billion in 2013 we provide learning materials, technologies, assessments and services to teachers and students in order to help people everywhere aim higher and fulfill their true potential. We put the learner at the center of everything we do.
We at Pearson Lanka, a core part of Pearson's global Learning Technologies team. We build and manage some of the industry leading cloud based learning platforms that serve millions of students across the world. Over the years, we have built a strong Agile Development team, and we are now looking to expand aggressively over the next 12 months. The industry leading cloud-based technology platforms of Pearson help educate more than 30 million students across the globe.
The 360+ strong engineering team based out of the Colombo office works dedicatedly to service Pearson technology companies located in North America, Europe and Australia.
At Pearson, we aim to be the best company to work for in the world. It is part of our philosophy to provide benefits, profit share plans, development opportunities and a culture that beats anywhere else. If you are 'always learning', and have a passion for technology and creativity, send in your resume and join our exciting engineering culture.
Operations Engineer
JOB SUMMARY
The Operations Engineer will be a subject-matter expert and help establish protocols for supporting many of Pearson's highly integrated products and platforms.
RESPONSIBILITIES
- Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems
- Acquiring a deep understanding of Pearson platform applications at the operational level to become the subject matter expert for other departments including product management, engineering, product support and others
- Responding to unplanned incidents and developing means to reduce downtime and minimize customer impact. This position requires participation in On-Call rotation
- Working with various teams to prepare for supporting new and/or highly integrated products and platforms
- Writing excellent documentation to enable other team members and to aid new hire training to easily learn and support our platforms
- Monitoring the daily operations of the enterprise application environment by analyzing information and recommending short and long term resolutions to issues including the creation and maintenance of scripts and automation tools
- Working with external vendors to support systems as required
- Participating in disaster recovery / business continuity planning
REQUIRED KNOWLEDGE AND EXPERIENCE
- Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment
- Excellent business communication, organizational and time management skills
- Experience with documentation of complex issues, processes, procedures
- Strong analytical and problem-solving skills
- Ability to understand and clearly explain technical issues to both technical and non-technical audiences
- Strong team player with the ability to work independently
- Motivation to learn and share expertise of new skills and technologies
- Ability to resolve support issues are in a timely and efficient manner
- Knowledge of various computer systems (tools, services, software, etc.)
- Ability to work in Windows environment
- Ability to decipher detailed deployment plans
- Experience scheduling and preparing appropriate resources to participate in deployments
- Capacity to seek new opportunities based on business needs and company growth
- Creative problem solving skills
- 2+ years experience, BSc in computer science or other technical discipline
MANDATORY SKILLS:
- Experience with SQL query and understanding of relational database concepts
- Experience with a scripting language such as perl, Python, bash, csh
- Ability to read and understand code in Java/J2EE, PHP, XML,.NET, or PHP
- Experience with web application architecture and distributed applications
- Experience with application-based JMS, Apache, Tomcat
BENEFICIAL SKILLS:
- Remote administration experience (ssh, vnc)
- Working knowledge of Linux and MS Windows operating systems
- Previous experience with an enterprise service bus
- Oracle Database experience
- Exposure to NoSQL databases (eg: MongoDB, Cassandra
- Familiarity with networking, systems administration
- Experience with programming in Java/J2EE, PHP, XML,.NET, or PHP
- Experience in working with Cloud based infrastructure
- Exposure to monitoring systems such as Zenoss, Zabbix and Nagios