Quality Control Specialist
"CashX" - is a convenient service for simple online lending. The capabilities of the service allow you to process consumer applications 24/7 and provide money in 7 minutes, receiving only the most necessary data.
CashX is part of the Aventus Group, an innovative, successful and growing payroll lender with a leading market position in Poland, Latvia, the Czech Republic and Ukraine (the Group is headquartered in Vilnius, Lithuania).
What is important to us:
- Proficiency in English, Sinhalese.
You will have to:
- Monitoring conversations between employees and customers;
- Providing feedback on the results of the monitoring;
- Evaluation of the quality of service by the "mystery shopper" method;
- Creating and conducting testing for knowledge of information.
- Conducting job satisfaction surveys of employees and customers with the quality of services provided;
- Preparation of quality reports;
- Conducting calibration sessions in case of controversial points on the evaluation of conversations;