Customer Care Officer

The main responsibilities of the position include:

Dealing with clients’ via email and telephone

Performing personal clientele analysis and taking actions as required

Handling client inquiries appropriately and ensuring that high level service is provided

Promoting available products and services to clients

Developing and maintaining excellent relationships with prospective and existing clients

Cooperating effectively with other departments as required

Contributing to team effort by achieving targeted results

Main Requirements:

Bachelor Degree (any field) - Mandatory

Client handling experience in the financial services sector is a definite plus

Native Sinhalese speaker (verbal and written)

Excellent oral and written skills in English

Ability to multitask and maintain a high-level of organization

Outstanding communication and interpersonal skills

Excellent computer literacy

Able to start immediately

Age : 20 - 29

Details:

Monday – Friday (09:00am – 6:00pm / 1 hour break)

Currently working from home

Equipment to be provided

Benefit from:

International and intellectually stimulating work environment

Continuous personal and professional growth in an exciting industry

Professional daily workflow management

Regular learning materials and support to develop your professional horizon