Customer Care Specialist

CUSTOMER CARE SPECIALIST

Cashx Sri Lanka is a product of AV Business Solutions (Pvt) Ltd is a multinational company located in Colombo 04 engaging in financial services. We provide financial solutions predominantly in terms of Pay Day Loans.''

Join us for a rewarding career with endless opportunities for career development and personal growth.

We are looking for an energetic and result oriented professional to join our team as “Customer Care Specialist”

CORE COMPETENCIES

Customer focused mindset with proven ability to respond quickly to internal and external needs
Good understanding of relevant policies, processes and practices
Effective decision making with strong problem-solving skills, and situational judgements
Ability to adapt and support organizational changes
Confident in the use of technology with strong ITC skills (Facebook)
Ensure a high level of customer satisfaction at all times.
Ability to achieve targets.

REQUIRED QUALIFICATIONS AND EXPERIENCE

School Leavers/ experience in call center would be an added advantage
Excellent communication skills
Fluent in speaking Sinhala. Ability to type in Sinhala/English would be an added advantage.
Proven ability to manage both inbound and outbound sales and marketing initiatives
Positive attitude and mindset
Effective decision-making skills
Handling customer rejections and objections
Average Knowledge in MS Excel is a must

**Pay and benefits of the above position will be competitive, and the rewards will be offered based on the performance. If you think you have what it takes to be successful in this challenging role apply now.