Customer Support Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information about products and services.
• Troubleshoot customer issues and escalate complex problems when necessary.
• Maintain customer records and update databases.
• Process orders, refunds, and exchanges as required.
• Follow up with customers to ensure their concerns are resolved.
• Collaborate with internal teams to improve customer experience.
• Meet customer satisfaction and response time targets.